Backpacks

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Question

The stated dimensions of my pack result in a different volume. Why?

Answer

Exped measures the volume of its packs using standardized plastic balls. The volume declarations are exact. The external dimensions are measured at the widest point. Calculating volume based on dimensions can lead to different values.

Question

How can I use a hydration bladder in my Mountain Pro pack?

Answer

We recommend running the hydration tube between the main compartment and the lid (e.g. with slightly open roll-top). Alternatively the bladder can be placed under the lid when the roll-top is closed.

Question

My backpack is damaged. Can it be repaired under warranty?

Answer

Mechanical abrasion, cuts, tears, burn holes, rodent bites as well as damage through drag-and-drop are not covered by warranty. In most cases these issues can be repaired at a moderate cost.

Question

The coating of my backpack has delaminated. Why?

Answer

Storage of a backpack in humid conditions or wet gear in a pack can lead to hydrolisis and delamination of the PU coating. This is not covered by warranty and cannot be repaired.

Question

Are seams covered by warranty?

Answer

Manufacturing defects of seams are covered by our 5-year limited warranty. Seams damaged through use do not fall under warranty but can be repaired at a moderate cost.

Question

The zipper of my backpack malfunctions. Is this covered by warranty?

Answer

Zipper failure does not fall under warranty, especially if improperly used or not maintained regulary. Zippers should be kept clean. In most cases we can repair or replace damaged zippers for a reasonable cost.