Repairs and Warranty
EXPED HL and UL products carry a 2 year limited warranty. All other products carry a 5 year warranty on defects in materials and workmanship. At our discretion, EXPED will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.
Our goal is to keep gear out of the landfill by doing repairs whenever possible. Should you need repair or warranty assistance with your EXPED gear we need to issue a return authorization number to you. Please contact our Customer Service Department for a return number and return shipping instructions with the following information:
Detailed Description of Issue
Proof of Purchase
- When sending images, please make sure the file size is 1 Megabyte or less.
- REI Garage Sale products are not eligible for warranty replacement.
For customers in the USA:
Phone: 866.326.4586 (toll-free) or 206.900.7583
For customers outside the USA, please contact EXPED Headquarters in Zurich, Switzerland by emailing firstname.lastname@example.org