Repairs and Warranty

EXPED products carry a 5-year warranty on defects in materials and workmanship. At our discretion, EXPED will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.

For customers in the USA:

Our goal is to keep gear out of the landfill by doing repairs whenever possible. Should you need repair or warranty assistance with your EXPED gear please contact us for a return authorization number.

To start this process please email the following information to service@expedusa.com :

  • Name

  • Shipping Address

  • Phone Number

  • Product Model/Size/Color

  • Detailed Description of Issue

  • Proof of Purchase

  • Photo of issue

REI Garage Sale products are not eligible for warranty replacement.

For additional assistance, please contact our Customer Service Department using the contact information below.

Email: service@expedusa.com

Phone: 866.326.4586 (toll-free) or 206.900.7583

For customers outside the USA:

Please contact EXPED Headquarters in Zurich, Switzerland by emailing info@exped.com