We've got a job opening in Tacoma, Washington. Join our fun-loving, hard-working team! Here are all the details: 

 

Consumer and Dealer Services Specialist

Who is EXPED?

EXPED USA is a subsidiary of the outdoor brand EXPED AG of Zurich, Switzerland. With an office in Tacoma, Washington, our small team works as a distributor (sales, marketing, customer service, shipping, logistics) of EXPED’s tents, sleeping mats, sleeping bags, backpacks and other innovative outdoor gear.

 

The ideal candidate will have:

  • Two or more years outdoor industry customer service experience
  • Or two or more years retail experience in outdoor specialty shops
  • Excellent written and verbal skills

What Will You Do?

Responsibilities include, but are not limited to:

  • Provide phone support for dealer and consumer customers
  • Accurate order entry and shipment processing
  • Responding to consumer and dealer emails in a timely manner
  • Respond to comments, inquiries, and questions on EXPED’s social media outlets
  • Resolve customer warranty claims
  • Become knowledgeable about all aspects of EXPED’s product line
  • Assist in maintaining company databases
  • Assist in developing and improving processes/procedures
  • Facilitate the shipping of returns and parts
  • Facilitate industry professional purchase
  • Assist repairs department
  • Attendance may be required at industry tradeshows
  • Support and assist sales management and sales representatives
  • Responsible for opening and closing office. 

 

All duties and tasks will be performed in a positive and professional manner, according to EXPED USA policies and procedures.

Required Skills:

  • Excellent computer skills (Microsoft Office and order management systems)
  • Strong organizational and communication skills
  • Strong data entry skills
  • Teamwork and flexibility are crucial to this position
  • College degree preferred

Additional Information:

  • Job location – Tacoma, WA
  • This position reports to Director of Operations
  • Non-Exempt position
  • Industry Competitive salary 
  • Medical and dental insurance paid
  • Paid vacation

Resumes can be submitted by email (hr@expedusa.com) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402) No phone calls, please.

 

 

EXPED USA

1142 Broadway Suite 400 Tacoma, WA  98402

 Phone 866.326.4586 | Fax 866.633.2406 |www.exped .com