Manufacturing Principals - Expertise and Respect for People
Exped chooses to manufacture products in Taiwan, China, Vietnam, and Korea, in factories with which we have had close personal relationships for many years. These factories have grown to become benchmark manufacturers for tents, mats, backpacks, and other outdoor gear. The facilities resemble laboratories more than factories and are extremely efficient, yielding outstanding production quality. Over the years, these collaborative relationships have allowed Exped to explore highly innovative and industry-changing solutions to the challenges encountered by our customers in the outdoors. The key to success is found in the people we work with in the factories (outdoor gear is primarily made by hand). Most employees have been working for these factories for years, and all of them experience a high degree of respect for worker safety and working conditions. Compliance with social standards at these factories is monitored and documented independently. But because our product designers and managers spend time at the factories, we can oversee and experience it ourselves. In addition, Exped pays above the national average in each country. The results of this respectful and collaborative approach to manufacturing is consistent quality and a fair price across our broad range of products.
Quality Principles - Tinkering to Perfection
As mentioned above, everything we do is part of our quest to design and build the highest-quality outdoor gear. It has been said that one of the key traits of the Swiss (Exped is based in Zurich, Switzerland) is their tendency to tinker to perfection. This is true for Exped and represents the critical element of our product-driven company. No detail is too small to be tinkered with and improved -- and then improved again. We are users of our own gear and certainly our most critical testers. In our view, there is no point at which a product is actually perfect -- everything can be improved with a little more tinkering.
Distribution Principles - Education and Service
Service is often worth as much as the product. This is why we only work with specialized outdoor retailers. Often, as a consumer you can only make the right decisions and choices when it comes to outdoor gear if you can see, touch and experience them for yourself and be guided by an expert salesperson. We believe that specialty outdoor shops should be doing something special to deserve this designation, and this combination of high-quality gear, hands-on experience and expert people is just that -- special. In our 35 years in the outdoor business, specialty retailers represent the best way for our customers to get paired up with the right gear for their individual and unique ways of experiencing the outdoors.