Warranty and repair

Nous effectuons les réparations avec une équipe professionnelle qui travaille dans nos propres ateliers. Cela nous permet de bénéficier de retours d’expériences qui constituent une source précieuse d’améliorations et d’innovations, et par conséquent, qui nous permettent de développer des produits durables.

Repairs

EXPED products carry a 5-year warranty on defects in materials and workmanship. At our discretion, EXPED will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.

REI Garage Sale products are not eligible for warranty replacement.

For customers in the USA:

Our goal is to keep gear out of the landfill by doing repairs whenever possible.Should you need repair or warranty assistance with your EXPED gear please contact us at 866-326-4586 for a return authorization number or complete our Service Request Form at https://www.expedusa.com/pages/warranty-and-repairs.

For customers outside the USA

Please contact EXPED Headquarters in Zurich, Switzerland by emailing info@exped.com