Even our products may get damaged. There is the possibility that something may break.
What steps should you follow when your product is damaged?
We repair damaged product where possible as we do not subscribe to the discard everything mentality.
For quick and efficient repairs/complaint procedure please follow above process. Please clean damaged products before your bring them to your outdoor retailer.
Small repairs can be done at home. Please refer to our YouTube videos on our homepage.
Our UL ultralite products carry a 2 year limited warranty. All other products have a 5 year limited warranty. All outdoor products can wear out under intense use as they are designed to be lightweight. Treat your gear with care.
Oh and should your product be damaged, bring it in for repair immediately and not then when you plan to use it next.