The stated dimensions of my pack result in a different volume. Why?
Backpacks
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Answer
Exped measures the volume of its packs using standardized plastic balls. The volume declarations are exact. The external dimensions are measured at the widest point. Calculating volume based on dimensions can lead to different values.
Question
How can I use a hydration bladder in my Mountain Pro pack?
Answer
We recommend running the hydration tube between the main compartment and the lid (e.g. with slightly open roll-top). Alternatively the bladder can be placed under the lid when the roll-top is closed.
Question
My backpack is damaged. Can it be repaired under warranty?
Answer
Mechanical abrasion, cuts, tears, burn holes, rodent bites as well as damage through drag-and-drop are not covered by warranty. In most cases these issues can be repaired at a moderate cost.
Question
The coating of my backpack has delaminated. Why?
Answer
Storage of a backpack in humid conditions or wet gear in a pack can lead to hydrolisis and delamination of the PU coating. This is not covered by warranty and cannot be repaired.
Question
Are seams covered by warranty?
Answer
Manufacturing defects of seams are covered by our 5-year limited warranty. Seams damaged through use do not fall under warranty but can be repaired at a moderate cost.
Question
The zipper of my backpack malfunctions. Is this covered by warranty?
Answer
Zipper failure does not fall under warranty, especially if improperly used or not maintained regulary. Zippers should be kept clean. In most cases we can repair or replace damaged zippers for a reasonable cost.
Question
How should I clean my backpack
Answer
Backpacks (this is not brand specific) should never be washed in washing machines or dried in a tumble dryer as this can lead to permanent damage of the fabrics and the PU coating . A further problem is that detergent residue and fabric softeners can damage the coating. We recommend washing your backpack by hand in warm water using ph-neutral soap, baby shampoo or shower gel. Stains can be removed with a soft brush. Air dry thoroughly (no direct sunlight or heat source) and store in a dry place.
Question
Will a bear canister fit in the Lightning and Thunder backpacks?
Answer
Yes! The BV 450, BV 500, and Garcia 812 will all fit horizontally in the Lightning 60 and Thunder 50/70 packs. The BV 450 will also fit in the Lightning 45 pack.
Question
Are Exped backpacks waterproof?
Answer
The Exped pack line includes both waterproof and weatherproof models. Waterproof is defined as keeping water out of the pack in all conditions other than when submerged. Weatherproof means that fabric and seams are fully waterproof but zippers and hydration ports are water-shedding and not 100% waterproof.
Here is the list of waterproof packs along with some highly weatherproof models.
Waterproof: Torrent 20/30/40/50 , Work and Rescue 50, Typhoon 15/25, Kid's Typhoon 12, Cloudburst 15/25, Splash 15, Black Ice 30/45, Tempest Duffel 70/100/140
Weatherproof: Expedition 65/80/100, Mountain Pro 20/30/40/50, Backcountry 45/55/65, Serac 35
All other packs in the Exped line are built with heavily coated fabrics to resist water penetration. These packs do not have factory sealed seems and typically emphasize other attributes such as durability or weight reduction and are designed to be used with our waterproof stuff sacks to keep contents dry.
Question
What is torso length and how is it measured?
Answer
Torso length measures a person's back length from hips to shoulders and is an important consideration when fitting a backpack. Ideally, the pack's suspension system length (hip belt to shoulder strap attachment point) matches the torso length of the user.
Depending on pack volume and intended use, the suspension system of a backpack becomes an essential feature. Determining torso length is not as critical on a hiking or everyday pack, but crucial on expedition, trekking and alpine touring packs where only a proper matching of torso length and suspension system length can correctly transfer the pack weight to the hips.
The center of the hip belt ideally rests on the hip bone crest (pelvis) and sacrum in order to bear the bulk of the load, especially on large internal frame backpacks. There are exceptions where a shorter pack length is better, such as in alpine or mountaineering situations where a shorter overall pack length allows easy access and improved comfort when wearing a climbing harness.
To determine your torso length, use a measuring tape to measure the distance between the top edge of the shoulders or C7 vertebrae (the one that protrudes) to the top crest of the hip bone (pelvis). This is best done by a friend who can properly place and read the tape measure on your pack. Any EXPED retailer should also be able to assist in determining your torso length.