Sleepingbags

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Question

Where does the down in Exped sleeping bags originate?

Answer

We guarantee that our down originates from ducks and geese reared in a livestock friendly environment. They are given access to outdoor grazing, a constant supply of water, fodder and shelter and are free from force feeding for liver production and live plucking. The down originates from Poland, Ukraine or Russia. Our German supplier is a traditional, well established company with a 120 year history in the field and is independently certified for the above criteria.

Backpacks

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Question

Will a bear canister fit in the Lightning and Thunder backpacks?

Answer

Yes! The BV 450, BV 500, and Garcia 812 will all fit horizontally in the Lightning 60 and Thunder 50/70 packs. The BV 450 will also fit in the Lightning 45 pack.

Question

Are Exped backpacks waterproof?

Answer

The Exped pack line includes both waterproof and weatherproof models. Waterproof is defined as keeping water out of the pack in all conditions other than when submerged. Weatherproof means that fabric and seams are fully waterproof but zippers and hydration ports are water-shedding and not 100% waterproof.

Here is the list of waterproof packs along with some highly weatherproof models.

Waterproof: Torrent 20/30/40/50 , Work and Rescue 50, Typhoon 15/25, Kid's Typhoon 12, Cloudburst 15/25, Splash 15, Black Ice 30/45, Tempest Duffel  70/100/140

Weatherproof: Expedition 65/80/100, Mountain Pro 20/30/40/50, Backcountry 45/55/65, Serac 35

All other packs in the Exped line are built with heavily coated fabrics to resist water penetration. These packs do not have factory sealed seems and typically emphasize other attributes such as durability or weight reduction and are designed to be used with our waterproof stuff sacks to keep contents dry. 

Question

What is torso length and how is it measured?

Answer

Torso length measures a person's back length from hips to shoulders and is an important consideration when fitting a backpack. Ideally, the pack's suspension system length (hip belt to shoulder strap attachment point) matches the torso length of the user.

Depending on pack volume and intended use, the suspension system of a backpack becomes an essential feature. Determining  torso length  is not as critical on a hiking or everyday pack, but crucial on expedition, trekking and alpine touring packs where only a proper matching of torso length and suspension system length can correctly transfer the pack weight to the hips.

The center of the hip belt ideally rests on the hip bone crest (pelvis) and sacrum  in order to bear the bulk of the load, especially on large internal frame backpacks. There are exceptions where a shorter pack length is better, such as in alpine or mountaineering situations where a shorter overall pack length allows easy access and improved comfort when wearing a climbing harness.

To determine your torso length, use a measuring tape to measure the distance between the top edge of the shoulders or C7 vertebrae (the one that protrudes) to the top crest of the hip bone (pelvis). This is best done by a friend who can properly place and read the tape measure on your pack. Any EXPED retailer should also be able to assist in determining your torso length.

Question

What is the torso length of your backpack sizes?

Answer

Medium (M): 19 - 20.5”

Long (L): 21 - 23”

Adjustable Men’s: 16” – 22.5”

Adjustable Women’s: 14” – 21”

General questions

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Question

Will EXPED sponsor my adventure? 

Answer

EXPED USA is a small organization and we have a very small marketing budget. Because our emphasis is on developing and building gear of the highest quality we simply don't have the resources to support the many expeditions and individuals who contact us about sponsorship and donations. We have a few long-standing relationships with adventurous friends, in Europe as well as the USA, who help us test gear and spread the word about the brand, but for now we aren't expanding this group.

Please understand that we cannot respond to everyone who contacts us about sponsorship. Our marketing department sees all the emails and if something fits with our goals they will reply. 

Question

How do I find replacement parts for my EXPED gear?

Answer

Send us an email! (service@exped.com)

Let us know what product you have and it’s approximate age. If you can send a picture, that helps too. Please just make sure it is under 1MB in size. We will also need the information below:

Name

Shipping Address

Phone Number

Question

Who is EXPED USA?

Answer

EXPED USA is the Seattle based subsidiary of EXPED AG, headquartered in Zurich, Switzerland. We are a small group of outdoor adventure loving individuals handling all the sales, marketing, customer service, and warranty service needs for US based customers.  We play corn hole at lunch, close for powder days, and most importantly get outside and use our gear as much as humanly possible so we can provide you with first-hand knowledge and experience as you decide which of our products is best for your next adventure!

If you want to see more about EXPED USA, check out our Facebook, Instagram, YouTube, and Twitter pages for adventures and product information.

EXPED USA

Monday to Friday, 8am to 4pm (PST)

Phone:  866-326-4586

Email:  service@exped.com

Question

Why do you manufacture in Asia and not in Zurich, Switzerland where EXPED is located? 

Answer

We manufacture in Taiwan, China and Korea in factories with which we have had close personal relationships for many years. These factories have grown to become benchmark manufacturers for tents, mats, backpacks, and other high performance outdoor gear. In respect to efficiency, worker safety, and production quality they resemble laboratories more than factories. In respect to wages we pay above the national average in each country. Most employees have been working for the factories for years, which enhances product quality going to you. Most outdoor products are made by hand, which means labor costs are substantial. Product costs would double if we manufactured in Europe.

The social standard compliance of the factories is monitored and documented independently. But as our product designers and managers spend weeks at the factories, we can oversee it ourselves as well.

Mats

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Question

How do I store my sleeping mat?

Answer

We recommend storing the mat unrolled with both valves open in a dry and cool area e.g. under the bed

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