General questions

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Question

Why do you manufacture in Asia and not in Zurich, Switzerland where EXPED is located? 

Answer

We manufacture in Taiwan, China and Korea in factories with which we have had close personal relationships for many years. These factories have grown to become benchmark manufacturers for tents, mats, backpacks, and other high performance outdoor gear. In respect to efficiency, worker safety, and production quality they resemble laboratories more than factories. In respect to wages we pay above the national average in each country. Most employees have been working for the factories for years, which enhances product quality going to you. Most outdoor products are made by hand, which means labor costs are substantial. Product costs would double if we manufactured in Europe.

The social standard compliance of the factories is monitored and documented independently. But as our product designers and managers spend weeks at the factories, we can oversee it ourselves as well.

Question

Can I buy direct from EXPED?

Answer

EXPED does not sell direct, however you can purchase EXPED gear from many outdoor shops and online retailers in the United States.  Please see our dealer locator to find an EXPED dealer in your area - USA Dealer Finder.

Mats

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Question

What do the numbers in the product name of your sleeping mats mean?

Answer

The number in the product name of our sleeping mats signifies the thickness of the mat.  For example, a Downmat “7” would be a 7 cm (2.8 inches) thick mat.  

Question

How do I clean my sleeping mat? 

Answer

We recommend cleaning your mat with warm water and a mild detergent (no bleach!). Using a rag or soft sponge, carefully clean the mat. Make sure all valves are fully closed. Rinse well. The mat should air dry after cleaning.  Do NOT put your mat in a washing machine or dryer.

Question

I found the source of the leak, how do I make a repair?

Answer

Here are a couple of helpful videos on making a repair to your sleeping mat.  Also, you will find instructions in the repair kit which was included with your sleeping mat.

Warranty & Repair

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Question

How do I return a product for warranty evaluation?

Answer

EXPED UL products carry a 2 year limited warranty. All other products carry a 5 year warranty on defects in materials and workmanship. At our discretion, EXPED will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.

Our goal is to keep gear out of the landfill by doing repairs whenever possible. Should you need repair or warranty assistance with your EXPED gear we need to issue a return authorization number to you.  Please contact our Customer Service Department for a return number and return shipping instructions with the following information:

Name

Shipping Address

Phone Number

Product Model/Size/Color

Detailed Description of Issue

Proof of Purchase

  • When sending images, please make sure the file size is 1 Megabyte or less.
  • REI Garage Sale products are not eligible for warranty replacement.

For customers in the USA:

Phone: 866-326-4586

Email: service@expedusa.com

For customers outside the USA, please contact EXPED Headquarters in Zurich, Switzerland by emailing info@exped.com

Question

What is the warranty for Exped products?

Answer

Exped UL products carry a 2 year limited warranty.  All other products carry a 5 year warranty on defects in materials and workmanship.  At our discretion, Exped will repair or replace any part that fails due to a manufacturing defect.  Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.

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