The stated dimensions of my pack result in a different volume. Why?
Exped measures the volume of its packs using standardized plastic balls. The volume declarations are exact. The external dimensions are measured at the widest point. Calculating volume based on dimensions can lead to different values.
How can I use a hydration bladder in my Mountain Pro pack?
We recommend running the hydration tube between the main compartment and the lid (e.g. with slightly open roll-top). Alternatively the bladder can be placed under the lid when the roll-top is closed.
My backpack is damaged. Can it be repaired under warranty?
Mechanical abrasion, cuts, tears, burn holes, rodent bites as well as damage through drag-and-drop are not covered by warranty. In most cases these issues can be repaired at a moderate cost.
The coating of my backpack has delaminated. Why?
Storage of a backpack in humid conditions or wet gear in a pack can lead to hydrolisis and delamination of the PU coating. This is not covered by warranty and cannot be repaired.
Are seams covered by warranty?
Manufacturing defects of seams are covered by our 5-year limited warranty. Seams damaged through use do not fall under warranty but can be repaired at a moderate cost.
The zipper of my backpack malfunctions. Is this covered by warranty?
Zipper failure does not fall under warranty, especially if improperly used or not maintained regulary. Zippers should be kept clean. In most cases we can repair or replace damaged zippers for a reasonable cost.
How should I clean my backpack
Backpacks (this is not brand specific) should never be washed in washing machines or dried in a tumble dryer as this can lead to permanent damage of the fabrics and the PU coating . A further problem is that detergent residue and fabric softeners can damage the coating. We recommend washing your backpack by hand in warm water using ph-neutral soap, baby shampoo or shower gel. Stains can be removed with a soft brush. Air dry thoroughly (no direct sunlight or heat source) and store in a dry place.