Exped USA has an opening for a Warranty Services Specialist - here's the job description and contact information. 



Seattle-area based Exped LLC (aka Exped) USA, a subsidiary of Exped AG in Switzerland, is looking for a self-motivated, dynamic, service-oriented person to join their team as a full-time Warranty Service Specialist.  We are a small, tightly-knit group and the person we hire will have an immediate impact on the success of the Exped brand across the USA.

The ideal candidate will have: 

•    Two years or more experience in Outdoor Industry customer service or retail sales

•    Two years or more experience in warranty and repairs services

•    Excellent written and verbal skills

Responsibilities include, but are not limited to:

•    Evaluating, testing and repairing Exped products

•    Processing warranty replacements and customer credits

•    Facilitate the shipping of returns and parts

•    Resolve customer warranty claims

•    Maintain a clean and organized repair shop

•    Maintain inventory of parts and repair supplies

•    Manage warranty returns reports

•    Become knowledgeable about all aspects of Exped’s product line 

•    Assist in maintaining company databases

•    Assist in developing and improving processes/procedures

•    Responsible for opening and closing office.  

•    Assist with Customer Service duties as required

•    Support Sales and Marketing as required

All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.

Required Skills: 

•    Excellent computer skills (Microsoft Office, Lotus and order management systems)

•    Excellent written and verbal skills

•    Strong organizational and communication skills

•    Strong data entry skills

•    Teamwork and flexibility are crucial to this position

•    College degree preferred

Additional Information:

•    This position reports to the Director of Operations

•    Job location – Tukwila, WA

•    Competitive salary 

•    Medical and dental insurance paid 

•    Paid vacation 

Resumes can be submitted by email (service@exped.com) or mail (12600 Interurban Ave S.  Bldg. A, Suite 100, Tukwila, WA 98168). No phone calls, please.