Repairs and Warranty
EXPED products carry a 5-year warranty on defects in materials and workmanship. At our discretion, EXPED will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.
For customers in the USA:
Our goal is to keep gear out of the landfill by doing repairs whenever possible. Should you need repair or warranty assistance with your EXPED gear please contact us for a return authorization number.
To start this process please email the following information to firstname.lastname@example.org :
Detailed Description of Issue
Proof of Purchase
Photo of issue
REI Garage Sale products are not eligible for warranty replacement.
For additional assistance, please contact our Customer Service Department using the contact information below.
Phone: 866.326.4586 (toll-free) or 206.900.7583
For customers outside the USA:
Please contact EXPED Headquarters in Zurich, Switzerland by emailing email@example.com