Why do you manufacture in Asia and not in Zurich, Switzerland where EXPED is located?
General questions
To top Question
Answer
We manufacture in Taiwan, China and Korea in factories with which we have had close personal relationships for many years. These factories have grown to become benchmark manufacturers for tents, mats, backpacks, and other high performance outdoor gear. In respect to efficiency, worker safety, and production quality they resemble laboratories more than factories. In respect to wages we pay above the national average in each country. Most employees have been working for the factories for years, which enhances product quality going to you. Most outdoor products are made by hand, which means labor costs are substantial. Product costs would double if we manufactured in Europe.
The social standard compliance of the factories is monitored and documented independently. But as our product designers and managers spend weeks at the factories, we can oversee it ourselves as well.
Mats
To top Question
What do the numbers in the product name of your sleeping mats mean?
Answer
The number in the product name of our sleeping mats signifies the thickness of the mat. For example, a Downmat “7” would be a 7 cm (2.8 inches) thick mat.
Question
How do I clean my sleeping mat?
Answer
We recommend cleaning your mat with warm water and a mild detergent (no bleach!). Using a rag or soft sponge, carefully clean the mat. Make sure all valves are fully closed. Rinse well. The mat should air dry after cleaning. Do NOT put your mat in a washing machine or dryer.
Question
I found the source of the leak, how do I make a repair?
Answer
Here are a couple of helpful videos on making a repair to your sleeping mat. Also, you will find instructions in the repair kit which was included with your sleeping mat.
Warranty & Repair
To top Question
How do I return a product for warranty evaluation?
Answer
EXPED products carry a 5-year warranty on defects in materials and workmanship. At our discretion, EXPED will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.
For customers in the USA:
Our goal is to keep gear out of the landfill by doing repairs whenever possible. Should you need repair or warranty assistance with your EXPED gear please contact us for a return authorization number.
To start this process please email the following information to service@expedusa.com :
-
Name
-
Shipping Address
-
Phone Number
-
Product Model/Size/Color
-
Detailed Description of Issue
-
Proof of Purchase
-
Photo of issue
REI Garage Sale products are not eligible for warranty replacement.
For additional assistance, please contact our Customer Service Department using the contact information below.
Email: service@expedusa.com
Phone: 866.326.4586 (toll-free) or 206.900.7583
For customers outside the USA:
Please contact EXPED Headquarters in Zurich, Switzerland by emailing info@exped.com
Question
What is the warranty for Exped products?
Answer
Exped products carry a 5-year warranty on defects in materials and workmanship. At our discretion, Exped will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.